Client: Healthcare network
Role we played: Execute a complex roll out of new technology while minimizing disruption to team member operations.
Industry: Healthcare, Not-for-Profit
Services: Professional Development
Challenge: Sites and departments have distinct ways to mail items, but innovations in technology afford an opportunity to align, save money and embrace a new outlook.
The client needed support to:
Ensure mailed items met standard legal requirements for organization.
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Align stakeholders on benefits, funding and implementation cost of initiative, along with expectation of seamless team member transition.
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Fully implement initiative across network.
Action: Formed an interdisciplinary cohort of key stakeholders to ensure success and create synergy.
Identify mailing solutions and software which would integrate with our client’s databases and support operations.
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Pilot initiative in one department to demonstrate success while keeping stakeholders engaged and excited.
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Present results to cohort and leadership to gain buy-in for expansion.
Result: Immediate value realized that exceeded expectations and dramatically decreased mailing costs in 6 months.
Reduced mailing expenditure by 50% in pilot department and forecasted 40% reduction across network.
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Enhanced mailing experience for impacted team members to streamline creation, tracking and reporting of mailed items.
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Implemented technology across network and developed communication plan for integration.