Client: Government Agency
Role we played:Develop and execute training plan on preventing discrimination, harassment, sexual harassment and unconscious bias.
Industry: Government, Social Services
Services: Training
Challenge: Facilitate discussions to team members on culturally sensitive topics without provoking dismissive attitudes toward content.
The client needed support to:
Revamp training initiatives to customize content to workforce, ensure relevance and enhance employee experience.
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Gain leadership and organizational support to ensure commitment to prevention is top priority.
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Deliver information in an interactive and engaging way for participants.
Action: Develop workforce specific content and strategic communication plan for organizational roll out.
Identify real-life matters in subject area and develop interactive scenarios impacting client.
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Conduct interdisciplinary focus groups of client to gauge interest in content to demonstrate commitment to prevention while improving the experience.
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Facilitate interactive content to agency leadership and team members.
Result: Demonstrated organizational culture committed to courtesy and respect in the workplace.
Engaged 4,000+ team members in 65 interactive sessions over 16 months on the expectations of proper decorum at work.
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Reinforced accountability to the same standards for all in work environment.
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Implemented sustainment measures to ensure ongoing education.